How do I make a booking?
Please click on the ‘Book Now’ button on our homepage which will re-direct you to our online direct booking webpage.
If there is a problem with the property, who do I call?
Please call us on +613 9118 9000 during reception hours 8:00 am - 8:00 pm. For after hours emergency, please contact our Security Operator, Monjon on +614 17 666 566
What happens if I lose the keys?
You will be charged the replacement cost of the keys, remotes and access swipes which may sometimes cost up to $200 to replace. Please try not to lose them
What time is check in and check out?
Our reception hours are 8:00 am - 8:00 pm daily
Our standard check-in time is from 2-3pm onwards
Our standard check-out time is at 10am
What do I do with the keys when I check out?
Please check out at the reception desk. For after hours check out, please drop your keys at the express check out box
Is early check-ins and late check-outs possible?
We will try our best to accommodate your check-in and check-out preference outside of our standard times, but only subject to availability. Please let us know and we will confirm this with you
Who do I call in the case of an emergency?
In the case of an emergency requiring Police, Ambulance or Fire-brigade you should always dial 000 and seek relevant assistance